Artificial Intelligence – The good and the bad of AI
Automation through artificial intelligence is becoming the focus of technological development, turning into one of the most growing industries and investment opportunities to most of the top tech companies around the world.
However, automation is still very dependent on manual data input, remaining susceptible to human error.
The artificial intelligence we use nowadays is called Narrow or Weak. It’s being developed to perform single tasks and to operates under heavy limitations. The most well-known examples of Narrow Artificial Intelligence today are the Google search engine, personal assistants like Siri or Alexa and the continuous development and improvement of self-driving cars. There are many myths about AI risks, mostly address AGI, or Artificial General Intelligence, which we will approach later. For now, there are real benefits and risks to Narrow AI that must be addressed.
With every scientific development comes an experimental stage. Those experiments are many times too dangerous to be tried by human beings, or simply physically impossible to do so, like space research, turning into a goal to many of the most brilliant minds around the globe. As a result, NASA and other agencies have launched unmanned resources and AI operated exploratory missions to space, pushing AI to benefit humanity into this growing field from science. There are also more terrestrial benefits to AI, such as medical applications, reduction of human error in tasks such as programming and automation of dangerous explorations like mining.
AI is changing the way we do business
The use of AI as a tool to do business has also been beneficial to us humans, operating with repetitive and monotonous tasks and improving human productivity in their different jobs, giving them a tool which allows delegating those tasks voiding harm into their work rate. The increasing relevance of “conversational commerce”, which means doing business by messaging and engaging in conversations instead of just visiting a shop, has brought the option to play AI in the form of chatbots to engage with clients and ultimately fulfil requests, mainly regarding customer support. There are, however, risks attached to AI such as the elimination of the human factor in the tasks deployed to AI. Those who are of this opinion argue that there is no possible way to replicate human emotion and moral values which are, according to this argument, essential to every task. Another argument could be made that by AI could eliminate the need of human input, which would lead to a wave of unemployment and socio-economic decline.
Despite all the predictions on how robots are taking human jobs in near future, we can’t deny the massive role of Artificial Intelligence in business and we look at it as more of an enabler than a disruptor.
The continuous quest for Artificial General Intelligence has brought many arguments for the research and development of safety measures to avoid the risks associated with such a discovery. AI has been already applied to the control of aeroplanes and lethal weapons, and the failure an autopilot or the lost of control over an autonomous lethal weapon is a serious risk that must be not only addressed but avoided at all costs. Although most researchers say that the explosion of intelligence and development of a superintelligence is still far away into the future, an innocuous experiment performed in the next days could trigger that development and with that in mind there should be such precautions and safety mechanisms put in place.
However, we live in a world where industries are changing and while AI is still an unclear field for many companies, the rise of AI is starting to get noticed, and we believe it can be a helping hand for most of the industry sectors.
Small, medium or bigger companies are implementing AI for many purposes, helping them to achieve a competitive advantage.
Gartner analysis reported that “within the next 5 years, 50% of the analytical decisions will be based on AI: opting it over simple verbal interactions.”
AI already started transforming our lives:
#Sales & Marketing
AI is changing how companies sell and promote their solutions, since it can perform mundane tasks, letting sales professionals focus on what is most important. Things like qualifying leads take a lot of their time, so if you run a business and you identify yourself with these problems, you should open a window for and with AI for Sales & Marketing.
#HR & Finance
AI is making HR & Finance department lives easier but also their employees’. Helping and empowering employees with a helping hand from AI has never been more substantial nowadays.
#Engagement & Education
Even for the Education sector, Artificial Intelligence is making the educational experience more efficient and engaging, becoming part of learning a al levels. Isn’t it amazing to have a helping hand both for teachers and students?
#Industry Verticals & Omnichannel Contact Center
AI is everywhere. From travel agencies, to public services, AI-powered solutions can leverage the way companies engage with customers, providing added value on a variety of channels.
Business practices will never be the same as soon as we realize the massive opportunity AI represents for today’s companies. Consulting businesses can benefit from AI solutions, helping with data collection, streamlining admin tasks, and improving productivity.
With this short guidance through the ins and outs of this subject, also Artificial intelligence can guide through the solutions you might be looking for at this exact moment!
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AI Solutions Senior Consultant
Sun Evo Tech